Benefit from Tennant’s Factory Direct Servicing

Tennant Australia & New Zealand recently introduced a new equipment
maintenance program to enable customers to get the most out of their cleaning
machines.

Tennant’s href=”http://au.tennantco.com/apac-en/parts-service/service-and-maintenance/service-and-maintenance/service-and-maintenance” target=”_blank”>Factory Direct Service offers three service plans:

  • Essential:
    Ideal for organisations with just one machine
  • Capped:
    Ideal for organisations with several machines onsite and includes regular
    preventative maintenance
  • Comprehensive:
    Ideal for intensive users

All three service plans come with the assurance of priority breakdown
response from Tennant’s fleet of trained service technicians equipped with
TennantTrue parts. The best plan for your equipment and company will depend on
what your machine needs and the type of site you operate on.

“Our team consists of 40+ trained technicians and authorised dealers
across Australia and New Zealand to service your machines every day. Our
average response time to enquiries is 24 hours and we usually have a tech on
site within two days,” says Chris Collier, Service Manager AU & NZ.

Though Tennant’s Factory Direct Service has only been recently
introduced to the market, the company has already entered into 6,300 planned
maintenance contracts.

What are the benefits of Factory
Direct Servicing?

Customers signing up for Tennant’s Factory Direct Service benefit from: Direct
support from trained specialists; Priority support for repairs; Discounted
parts and labour when needed; Fewer unexpected (expensive) breakdowns; Longer
lasting machines; Greater reliability; Assurance that all parts are fully
functioning; Access to the best quality parts (like TennantTrue parts); Access
to lifetime training to help operators use the machines properly; Predictable
and regular maintenance fees that can be budgeted.

What are the alternatives for
planned maintenance and repairs?

Customers will need to get their machine on to an equipment maintenance
schedule to keep it running properly, maintain the warranty, and detect any
problems before they become big (and expensive).

Customers located outside of the service area can find a
Tennant-authorised service dealer that operates within their region, use a
local equipment maintenance company, find an independent technician, and get in-house
servicing done by employing a person trained in the machine.

However, Tennant’s Factory Direct Servicing minimises downtime on your
machine by reducing the risk of breakdowns.

Most of the machines purchased through Tennant such as IRIS, NanoClean,
and ReadySpace already come with built-in technology that decreases costs and
increases productivity. Customers unable to access Tennant’s Factory Direct
Service will still gain from their Tennant machine’s longevity and smarter
technology.

Is Factory Direct Service worth
paying for?

If you rely on your machine, you need to make sure it functions properly
without downtime caused by unexpected problems. When you sign up for Tennant’s Factory
Direct Service, the maintenance program protects the initial investment you
made in your cleaning equipment.

Regular servicing reduces the likelihood of unplanned downtime,
identifies potential problems before they become major, and helps your machines
perform optimally. All of these benefits can help reduce the ongoing cost of
your machine.

What does planned maintenance
entail?

Equipment maintenance schedules vary depending on your machine and how
it’s used onsite. Generally speaking, you can expect planned maintenance to be
scheduled every quarter (as a minimum) with options to plan more regular
maintenance depending on your needs. A maintenance service will include:

  • Checking
    parts like squeegees and brushes (and replacing if needed)
  • Ensuring
    batteries are charged and maintained
  • Checking
    the filters to ensure they’re clean (and replacing if needed)
  • Testing
    and troubleshooting
  • Advice
    and recommendations
  • Operator
    training
  • Status
    reports
  • Scheduled
    parts replacements

Your technician will also provide feedback and guidance on what your
employees and machine operators can do between services to keep the machine in
good form.

Sign up for Tennant’s Factory
Direct Servicing

Want to sign up for Tennant’s Factory Direct
Service or learn more about whether it’s right for you? Reach out for a chat
with our friendly team and we’ll help you create the ideal schedule and
maintenance plan for your machine. 

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